Manufacturing Excellence through TQM approach - IMTMA/Q008

Programme Background

Technical capability is no longer the principal competitive determinant in attaining manufacturing excellence. Total Quality Management (TQM) is an integrated organizational effort designed to improve quality at every level. Key focus is on improving customer satisfaction, through meeting & exceeding in fulfillment of customer needs & expectations. Product, Process, System, People & leadership are the functional pillars on which TQM is based. TQM fosters a culture of continuous improvement in the organization, essentially through people involvement.

TQM is a journey that never ends and is a necessity in today's business context. It is also called Company Wide Quality Control (CWQC) and the TQM philosophy stresses a systematic, integrated, consistent, organization-wide perspective involving people and processes. This programme will provide an understanding of TQM philosophy, its benefits and impact on organization as a whole and steps in successful implementation in diverse range of manufacturing industries.

Focus Areas
  • Introduction, Principles and Practices of TQM
  • Customer focus and satisfaction
  • Employee involvement
  • Continuous Process Improvement
  • Supplier partnership
  • Performance measures
  • Benchmarking
  • Quality & Environmental Management Systems
  • Quality Function Deployment
  • Experimental Design & Quality by Design
  • Failure Mode Effect Analysis
  • Products Liability
  • Total Productive Maintenance
  • Management Tools & Statistical Process Control
  • Taguchi's Quality Engineering
  • Challenges in implementing TQM

The dates of this programme is not yet announced. For more information please click below button.


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