IMTMA Training Centre

Customer Focused Daily Work Management

Date : 29 January, 2020

@ 12/5, D1 Block, MIDC Chinchwad, Pune


Why Customer Focussed Daily Work Management (DWM)?

In today’s Business scenario, Indian Industries/OEMs are surging into global market including those in developed countries like USA, EUROPE and JAPAN . This necessitates to create built in quality in their products which can comply to the world class standards.

OEMs are offloading about 90% of their components mostly fully finished to suppliers to cut the cost . Their performance goes parallel to the performance of the suppliers in both Quality and Delivery.

Most of the Suppliers are in Fire Fighting Mindset and driven by Customer.? Answer of this question lies in DWM .

DWM is that Convex Lens which when put in front of the Sun (TPM, TS, IATF etc) start burning the objects (The Result). The Sun alone is not able to Burn the object which is the fact in reality because working level and some times middle level people are ignorant and having lack of knowledge.

Keeping this in view Indian Machine Tool Manufacturers' Association (IMTMA) is organizing 1day Seminar on Daily Work Management on 29 Jan 2020 at Pune

Focus Areas

  • To fill the gap between Customer Expectations and Actual Delivery by Suppliers
  • Transforming Supply Chain Management System from Customer driven to Supplier driven
  • Transformation of Organization culture by Transforming People
  • To Eliminate Fire Fighting against Non-Conformities/ Defects and to shift focus to Prevention
  • Concept of Three Level Value Creation (Bottom, Middle and Top lines)
  • Competency Development (Root cause Analysis)
  • Achieving Work Life Balance to increase work efficiency
  • Ownership Enhancement (No Success without ownership)
  • Reduction in NVA Elements while creating Value in RCA at all control points
  • Saving of Manager’s time (Time spent in correcting sub-ordinate’s mistakes)
  • Demonstration of Effectiveness of DWM in Reduction in Rej / Rework and Reduction in Customer Complaints

Key Take Aways

1. Individual’s Learning of a Road Map to become Customer Focused personality increasing their value in job market.

2. Organization learns to become an Institution where good people are made and these good people in turn make good products.

3. Organizations are increasing their value in employer’s Market (More inflow of good People) and increasing customer loyalty thereby opening the opportunities of more business.

Participation Fee

Rs. 4000/-

IMTMA Members / Micro Companies

Rs. 4500/-

IMTMA Non Members/ Others

+18% GST

Group Concession : 5% for 3 to 5 and 10% for 6 and more delegates being nominated from the same company

Special concession available for Faculty & Students from engineering colleges

(subject to availability of seats)

Participant Profile

Supplier’s CEO, Managers and Engineers from Production , Quality, Maintenance & PPC etc.
OEM’s Managers and Engineers from Materials/Purchase , PPC and Supplier Quality .


This Program will be conducted by Mr Ashok Kumar Shrivastava.

Mr Ashok Kumar Shrivastava basically a Graduate Engineer is an Industry Expert coming from a
Big Automobile OEM. Over 38 years of Experience specially in Quality and Quality Systems. He had been a HR Faculty over the years in his previous company on Quality aspects like SPC, QC and problem solving Tools , Measurement System Analysis. He also has experience in data organization and data Management System .

DWM Concept is his self conceived training Module customized by focusing on the need of his previous employer and it is proved to be an effective solution in enhancing supply chain Management in terms of Quality and Delivery. He has trained and consulted about 200 suppliers so far on DWM throughout India.

For Registration Contact

Santosh Singh

Programme Coordinator

Telephone :   8149045462/63
Mobile :   9021442692
Email :

REGISTRATION : Prior registration for participation is necessary. Number of participants is limited and will be accepted on ‘First Come First Serve’ basis. A Certificate of participation will be issued to participants.

Important Information : Participation fee includes, course material, working lunch and tea / coffee. Interested companies are requested to register online by clicking on 'REGISTER' button and by filling up the nomination authority and participant's details in specified form.

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